Online Banking FAQs

What is Online Banking?
Online Banking is Cashmere Valley Bank’s internet banking service. You can access your account information 24 hours a day, 7 days a week.

Is there a fee for Online Banking?
Online Banking is free to all Cashmere Valley Bank customers. However, there are fees associated with the Cash Management services for ACH Origination, Wire Transfers, and Positive Pay.

What type of browser do I need?
In order to access Online Banking, your browser must support 128-bit encryption.

What if I forget my Online Banking ID or Password?
Just contact any of our branch locations or call our Electronic Banking department at 509-664-5454.

How do I change my Online Banking ID or Password?
After you have logged into our Online Banking, select 'Options'. You will be able to change your password, Online Banking ID, email address, as well as set a personal question and answer so that you can utilize the 'Reset Password' feature if your Online Banking account becomes locked.

What is the cut-off time for online transfers?
To be processed the same day, all online transfers must be received before 8:00 p.m. PT. Any transfer of funds made online after 8:00 p.m PT. will be effective the following business day.

Can I make a payment to my loan account?
Yes, you can make payments to your loan online if the account you are paying the loan from is also with Cashmere Valley Bank. To be processed the same day, all payments must be received by 8:00 p.m. PT.

What if I forget to logoff Online Banking?
By default, the Online Banking has a 10 minute time out feature. If the system is inactive for 10 minutes, the session will automatically terminate.

What do I do if I receive a message that my Online Banking account is locked?
You will be locked out of Online Banking if you unsuccessfully enter your Online Banking ID or Password 3 times. If you have been locked out, contact our Electronic Banking department at 509-664-5454.

What do I do if I get an error message?
Error messages can display when there has been a communication breakdown between Internet servers. Try repeating the process. If you continue to get the error message, please print the entire message and contact us at 509-664-5454 or via e-mail.