Online Cash Management & Bill Pay FAQs

Q. What type of browser do I need?

A.  Supported Browsers are the Current and Prior Major Release of Microsoft Internet Explorer - IE, Firefox, Safari - Apple/Mac Users only, and Google Chrome. Beta versions are not supported, you must have JavaScript enabled, and support 128-bit encryption.

Q. Can I use a Beta version of one of the Browsers listed?

A.  We do not recommend using a Beta version of any browser. When new versions of browsers are fully tested and deemed compatible with our Online Banking product, they will be listed as a supported browser

Q. What if I forget my Online Banking ID or Password?

A.  Just contact any of our branch locations or call our Electronic Banking department at (509) 664-5454.

Q. How do I change my Online Banking ID or Password?

A.  After you have logged into our Online Banking, select 'Options'. You will be able to change your password, Online Banking ID, email address, as well as set a personal question and answer so that you can utilize the 'Reset Password' feature if your Online Banking account becomes locked.

Q. What is the cut-off time for online transfers?

A.  To be processed the same day, all online transfers must be received before 8:00 p.m. PT. Any transfer of funds made online after 8:00 p.m PT. will be effective the following business day.

Q. Can I make a payment to my loan account?

A.  Yes, you can make payments to your loan online if the account you are paying the loan from is also with Cashmere Valley Bank. To be processed the same day, all payments must be received by 8:00 p.m. PT.

Q. What if I forget to logoff Online Banking?

A.  By default, the Online Banking has a 10 minute time out feature. If the system is inactive for 10 minutes, the session will automatically terminate.

Q. What do I do if I receive a message that my Online Banking account is locked?

A.  You will be locked out of Online Banking if you unsuccessfully enter your Online Banking ID or Password 3 times. If you have been locked out, contact our Electronic Banking department at 509-664-5454.

Q. What do I do if I get an error message?

A.  Error messages can display when there has been a communication breakdown between Internet servers. Try repeating the process. If you continue to get the error message, please print the entire message and contact us at 509-664-5454 or via email.