Online Banking and Mobile Banking Services

Data Collection Practices

• Personal Contact Information: Your name, email addresses, phone numbers, and Social Security Number or Individual Taxpayer Identification Number. 
• Personal Account Information: Account numbers, payment card numbers, transaction information, transaction history, and payment history.
• Chat messaging information: If you provide information via the chat feature, we collect any content in the communication.

• Device data (i.e., device manufacturer and model, operating system and version, app version, unique device identifiers, and browser type)
• Network data (i.e., IP address, mobile network carriers, and network connection type)
• Behavioral biometrics data, including typing and touch interaction, and other patterns used in detecting and preventing fraud.
• Optional device access may be granted or denied for CVB Mobile, including but not limited to:
  • Location: For sharing nearby physical branch and ATM locations
    o Camera: For use of our remote deposit feature
    o Photos: For uploading pictures to online banking for chat and other features
    o Biometric or Facial ID: For authenticating to the mobile app
    o Cellular Data: For allowing CVB Mobile to use your cellular data plan
    o Notifications: For allowing CVB Mobile to send you important Push Notifications
    o Contacts: For allowing CVB Mobile to access your contacts for the use of peer-to-peer payment systems
    
    You can deny optional device access at any time by changing the preferences in your mobile device settings.