Digital Banking Privacy Policy

At Cashmere Valley Bank, your privacy is important to us.  This Digital Banking Privacy Policy describes Cashmere Valley Bank's online privacy practices in compliance with federal and state laws and regulations while utilizing Cashmere Valley Bank Online Banking and Mobile Banking.

Online Banking and Mobile Banking Services

The Bank’s Online Banking Service available through the Internet is called CVB Online Banking, and our mobile banking application is called CVB Mobile. CVB Mobile is available for download only through the Apple App Store or the Google Play Store. You may also access CVB Online Banking through your Mobile Device’s internet browser. We reference Online Banking, CVB Online Banking, Mobile App, and CVB Mobile on our website, in our marketing and educational material, Operating Instructions, and other communications and publications. Cashmere Valley Bank's End User License Agreement (EULA) is available at

Data Collection Practices

Personal Data Collection
While using our online banking services, we may collect the following information, including but not limited to:
  • Personal Contact Information: Your name, email addresses, phone numbers, and Social Security Number or Individual Taxpayer Identification Number. 
  • Personal Account Information: Account numbers, payment card numbers, transaction information, transaction history, and payment history.
  • Chat messaging information: If you provide information via the chat feature, we collect any content in the communication.
Technology Usage Data

We may collect usage data automatically while using our online banking services, including but not limited to:
  • Device data (i.e., device manufacturer and model, operating system and version, app version, unique device identifiers, and browser type)
  • Network data (i.e., IP address, mobile network carriers, and network connection type)
  • Behavioral biometrics data, including typing and touch interaction, and other patterns used in detecting and preventing fraud.
  • Optional device access may be granted or denied for CVB Mobile, including but not limited to:
    • Location: For sharing nearby physical branch and ATM locations
      o Camera: For use of our remote deposit feature
      o Photos: For uploading pictures to online banking for chat and other features
      o Biometric or Facial ID: For authenticating to the mobile app
      o Cellular Data: For allowing CVB Mobile to use your cellular data plan
      o Notifications: For allowing CVB Mobile to send you important Push Notifications
      o Contacts: For allowing CVB Mobile to access your contacts for the use of peer-to-peer payment systems

      You can deny optional device access at any time by changing the preferences in your mobile device settings.


Cashmere Valley Bank does not currently participate in advertising in online banking.

How We Share Information

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do at

Account Deletion

The deletion of an account cannot be added to online banking. Federal Deposit Insurance Incorporation (FDIC) and Bank Secrecy Act (BSA) regulations require financial institutions to retain certain account data for at least five years after the account is closed.

Online Banking Data Security

Security is a top priority for Cashmere Valley Bank. We maintain strict security standards to protect the confidentiality, integrity, and availability of your personal and financial information. Online Banking has multiple security features embedded to protect your information:

  • We utilize 128-bit encryption technology when online banking information is being transmitted.
  • You are required to choose your Online Banking password. Only you should know your password. CVB representatives will never ask you for your password.
  • If you incorrectly enter your User ID or password three times, you will be locked out of Online Banking.
  • Two-factor authentication (2FA) is required when signing into Online Banking or CVB Mobile. 2FA is an additional layer of verification that's required in addition to your User ID and password.
  • You will be automatically signed out after a period of inactivity.
  • You can see all the devices used to access your account and remove any devices you are no longer using. You will also receive an email alert each time a new device signs in. 
If you have any questions about the Online Banking Privacy Policy, please contact us at or at (509) 665-1070.
Revised: March 29, 2024